Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Call Center Representative supports customers by handling inbound and outbound calls, answering questions, resolving routine issues, and documenting each interaction accurately in the system. This role requires clear communication, patience, and the ability to follow standard procedures while meeting service and quality expectations. Typical duties include verifying account information, processing basic requests, escalating complex concerns to the appropriate team, and maintaining organized call notes for follow-up. Candidates should have prior customer service or call center experience, strong computer skills, and the ability to learn new systems quickly. Good listening skills, professionalism, and dependable attendance are important for success. The work is generally performed in an office or call center setting and may involve sitting for long periods and using a computer, headset, and phone throughout the day. The schedule is full time and may include assigned weekday, evening, or weekend hours based on operational needs.