Call Center Representative

Confidential employer | Staten Island, New York, NY Full-time On-site $ 18 - 25 per hour
The Call Center Representative answers incoming customer calls, responds to routine questions, and helps resolve account, order, or service issues in a professional manner. This role requires clear communication, active listening, and the ability to document conversations accurately in a computer system. Typical duties include verifying information, following call scripts or workflow guidance, transferring requests to the correct department, and maintaining a calm tone during busy periods. Basic customer service experience and familiarity with standard office software are helpful, along with strong spelling, grammar, and multitasking skills. The work is generally performed seated at a workstation with frequent use of a headset, phone, and keyboard. A typical schedule is full time and may include a mix of weekday hours and occasional evenings or weekends depending on business needs.